Relationship Between E-Prescription System Implementation Toward Pharmacy Service User Satisfaction at Labuang Baji Regional Hospital, Makassar

Optimal pharmaceutical services are a vital component of healthcare in hospitals. The transition from manual prescription systems to E-prescription systems is expected to increase efficiency, reduce prescription errors, and increase consumer satisfaction. RSUD Labuang Baji has implemented the E-prescription system since January 2023. Prescription errors, whether in diagnosis or medication, can lead to adverse effects and pose potentially fatal risks to a patient's condition (Mursyid, 2023). This study aims to analyze the relationship between the implementation of the E-prescription system based on drug prescription and consumer satisfaction with pharmaceutical services at RSUD Labuang Baji Makassar. The research design is descriptive-analytic with a quantitative approach. Data were collected through questionnaires distributed to 96 outpatient respondents. Data analysis was performed using the chi-square method to evaluate the relationship between the implementation of e-prescriptions based on drug prescriptions and consumer satisfaction. The chi-square analysis results, processed using SPSS 27.0 for Windows with a significance level of p-value 0.05 or with a 95% confidence level, showed a significant relationship between fast drug waiting time and consumer satisfaction (p-value = 0.021). However, there was no significant relationship between prescription accuracy and consumer satisfaction (p-value = 0.315). The implementation of the E-prescription system at RSUD Labuang Baji Makassar has had a positive impact on consumer satisfaction with pharmaceutical services, particularly in reducing drug waiting times, although prescription accuracy did not significantly affect patients satisfaction Key words: E-Prescription, Satisfaction, pharmaceutical services