Enhancing Service Efficiency and Accessibility for Persons with Disabilities: An Information Management System with SMS Notification in Libertad, Antique

This research evaluates the effectiveness of a Persons with Disabilities (PWD) Information Management System with SMS notification implemented in Libertad, Antique, Philippines. The system aims to improve service accessibility and efficiency for PWD by providing a centralized platform for information dissemination and service delivery. The study utilizes the ISO/IEC 25010 Software Quality Model and McCall's Software Quality Model to assess the system's user experience and technical aspects, respectively. The findings reveal a generally positive assessment of the system's quality, with high ratings for functional suitability, performance efficiency, compatibility, usability, and reliability. However, areas for improvement include security, maintainability, and portability. The paper concludes by discussing the benefits of the system for both the PWD population and the PWD office, highlighting the need for further development to enhance user profiling, real-time support, and data-driven enhancements. The study demonstrates the transformative potential of technology in promoting inclusion and improving the lives of individuals with disabilities.