Help and The Social Construction of Access: A Case-Study from India

A goal of accessible technology (AT) design is often to increase independence, i.e., to enable people with disabilities to accomplish tasks on their own without help. Recent work challenges this view by recognizing the role of ‘help’ in addressing the access needs of people with disabilities. However, empirical evidence examining help is limited to the Global North; we address this gap using a case study of how people with visual impairments (PVI) navigate indoor environments in India. Using interviews with PVI and their companions and a video-diary study, we find that help is a key practice that PVI use to navigate indoor environments. We uncover how help is a situated phenomenon shaped by socio-material and cultural factors unique to the Indian context. We discuss the value of help in the context of broader HCI and Accessibility literature on mixed-ability and collaborative interactions. We also discuss implications our findings on help have for AT design.