Addressing diversity in flux: identity work, identity negotiation and intersectionality insights

Purpose Diversity management literature is at a crossroads with limitations in producing novel insights due to its heavy reliance on the etic approach and surface-level diversity. This paper reviews identity work, identity negotiation and intersectionality to propose an interdisciplinary lens that offers new insights and suggestions for future research that will advance the diversity management literature. Design/methodology/approach Our paper advances methods in the diversity management literature by reviewing interdisciplinary research using a dual approach: a bibliometric analysis of the vast literature examining 323 papers published between 1987 and 2023, supplemented by a summary review of the identified thematic clusters. Findings This study identified seven thematic clusters around identity construction, transformation and navigation processes. The study highlights significant research gaps in (1) context-specificity, (2) deep-level forms of diversity, (3) lack of focus on meso-level stakeholders, and most importantly (4) lack of focus on the interplay of micro-level and meso-level interactions. Originality/value This paper contributes in three ways. Firstly, it pioneers a dual approach to comprehending the research landscape on identity work, identity negotiation and intersectionality, employing bibliometric analysis and summary review. Secondly, with its interdisciplinary reach, it advocates for a more inclusive diversity management approach, exploring micro-meso-level interaction through new lenses. Lastly, it offers theoretical and practical contributions by proposing an integrated multiple lens to better address the challenges and tensions of an increasing diversity of the workforce.