Risk Assessment of Digital Technologies in Sustainable Supply Chain Management: A Fuzzy VIKOR Method

In recent years, digital technologies have emerged as a key driver of intelligence and visibility in supply chain management, offering companies a competitive edge to enhance sustainability. Despite the various benefits, digitalization introduces risks to supply chain sustainability. This paper aims to assess and prioritize these risks using a multi-criteria decision-making method (Fuzzy-VIKOR approach). Drawing from existing literature, criteria, alternatives (risks), and a decision matrix are established. The findings reveal that the risk of a lack of qualifications in information technology skills is the most critical among 12 factors, significantly impacting sustainability performance indicators. This novel approach contributes a fresh perspective to the literature on the risk assessment of digitalization in supply chain sustainability.