No IT Background? No Problem: Develop Your HRM Application Using Google Workspace

An organization can boost its human resource management performance by implementing digital technology. While such notion is widely acceptable, in practice, not all organizations can afford the technology. For small medium enterprises, digital technology for HRM can be costly. Neither having their own IT team nor outsourcing the project to a third party is within the budget for most SMEs. If there was any budget for digital technology, most SMEs would prefer the technology that can lower production costs and increase revenue. The author seeks a way to empower SMEs’ HR people, who usually have no IT background, with Application Development Capability, thus increasing their productivity. This situation raises 2 questions: 1) Is there any possibility of developing a digital application for employees without IT background? 2) If such a thing is possible, will the non-IT HR employees be able to learn the method and implement it in their daily activities? The literature discusses how to empower people without IT background with application development capability being still scarce. This study reveals that free Google Workspace applications can be used to create a tailor-made application. When people fill in the google form and click the Submit button, the data can be automatically processed to meet our purpose and in a couple of minutes, if not faster, the report is automatically sent to the designated email address. The second finding makes it clear that, following this method, the non-IT HR employees are able to develop HR applications on their own.