Burnout and Quality of Work Life on Job Performance: Mediating Role of Job Satisfaction Among Financial Services Employees

The ability of company management to sustain employee job performance in the pursuit of organizational objectives is critical due to the intense competition among financial service companies. This study investigates the relationship between burnout, work life quality, job satisfaction, and job performance, examining how job satisfaction mediates the relationship between these factors. The study was conducted to 200 employees of financial services companies in Indonesia. Data was obtained by distributing questionnaires. The method employed is quantitative analysis utilizing SEM PLS analysis. The research findings indicated that: (1) Burnout has a negative and significant impact on employees job performance; (2) Quality of Work Life has a positive and significant impact on employees job performance; (3) Job satisfaction has a positive and significant impact on employees job performance; (4) There is a significant indirect impact of Burnout on Job Performance with Job Satisfaction; (5) There is a significant indirect impact of Quality of Work Life on Job Performance with Job Satisfaction.