The safety and comfort of football stadiums in Indonesia: an analysis based on spectator perspectives

This research aims to analyze the aspects of safety and comfort in Indonesian football stadiums. This analytical survey research was conducted in three stadiums in Indonesia that have FIFA standards and are always used in national or international matches to analyze and describe the factors of security and comfort variables. There were five stages in this study: the first stage was observation, the second stage was collecting evidence of scientific articles, the third stage was instrument validation with focus group discussion (FGD), the fourth stage was data collection, and the fifth stage was research reporting with scientific articles. Then, there were six dimensions of the survey category, namely Stadium Construction, Physical Security, Social Security, Communication and Coordination, Recommendations and Feedback, and Clarity to the Spectators. The initial identification results were 3,090 spectators, 2,408 men and 682 women. They were aged 14 – 47 years, averaging 23.66±7.2 years. The number of visits to the stadium in one year was two to six times. The spectators’ experience in visiting different stadiums was two to seven stadiums. The following result, the Kruskal-Wallis test, showed the Asymp. The sig value was 0.319>0.05, meaning there was no difference in answers based on the spectators visiting the three stadiums. The publication of this study can provide valid and clear information insights to stadium managers to pay more attention and strive to provide the best service to football spectators. Because indirectly, supporters who watch the match will provide greater moral support to the football team.