Intelligent computer system for dynamic routing of outpatient patients

Insufficient logistical efficiency in organizing the flow of patients when visiting an outpatient clinic is an urgent public health problem that negatively affects the qualitative and quantitative characteristics of medical care. Reducing waiting time for an appointment at a doctor’s office and optimal routing of various categories of patients creates a reliable basis for providing high-quality and affordable medical care in healthcare institutions. In the modern world, these goals can be achieved using innovative intelligent computer routing systems. The article presents the experience of implementing such a system in a polyclinic.