Moral Logics of Bureaucratic Indifference

This article reviews scholarship concerned with the ways in which morality shapes organizational practice on the frontlines of the state: how bureaucrats, who draw on, contest, and apply moral schemas while delegating rights, resources, and punishments on behalf of the state to discrete subjects, manage the reality of being on the frontlines. A central focus of this scholarship is on situations characterized by tensions between agency-codified regulations and moral values; in such situations, moral categorizations once relegated to the background of consciousness become visible and subject to debate and, in turn, shed important light on how morality informs organizational practice. Current theorizing on the interrelations between morality and organizational practice in client-serving bureaucracies could nonetheless be improved by greater scholarly attention to bureaucrats’ perceptions of moral incongruence, and to the micro-dynamic processes through which they seek to actualize their aspirations for moral resolution.