The Impact of Organizational Change Recipients’ Beliefs on Job Performance: Focusing on the Moderated Moderating Effects of Organizational Justice and Resilience

Objectives This study examined the controlled moderating effect of organizational justice and resilience on the effect of change acceptance on job performance at the present time when the importance of organizational change recipients’ beliefs, organizational justice, and resilience is increasing due to changes in human attributes and rapid environmental changes following the Fourth Industrial Revolution. Methods Factor analysis and reliability analysis were conducted with SPSS 29 based on a survey of members of two domestic universities using a 6-point scale that alleviated the tendency to centralize, and influencing factors were analyzed through SPSS Process Macro Model 3. Results The results indicate that the moderated moderating effect of organizational justice and resilience on the relationship between organizational change recipients’ beliefs and job performance is significant. Furthermore, the moderated moderating effect of organizational justice and resilience on the relationship between organizational change recipients’ beliefs and the sub-factors of job performance, namely task performance and organizational citizenship behavior, was statistically significant for task performance but not for organizational citizenship behavior. The study also analyzed the sub-factors of organizational justice, finding that the moderated moderating effects of distributive justice, procedural justice, and interactional justice, along with resilience, were statistically significant for job performance and task performance but not for organizational citizenship behavior. Conclusions This research has theoretical significance as it demonstrates the interaction effects of organizational justice and resilience, highlighting their differential impacts on task performance and organizational citizenship behavior. From a practical perspective, the study proposes measures to enhance organizational justice at the organizational level and personalized programs to strengthen individual resilience.