Factors affecting the development of conflict situations among medical workers. Possibility of warning and conflict resolution

Conflicts in medical organizations are one of the important factors determining the quality of medical care. Research and development of opportunities for conflict resolution and management contributes to increasing the efficiency of the organization as a whole and has a positive effect on the quality of care provided. Target. Research of problems and search for possible ways to optimize management activities to prevent and resolve conflicts in a medical organization. Results. The level of satisfaction of health workers’ needs was analyzed, preferred conflict resolution strategies were identified, the impact of conflicts on the quality of health workers’ work was analyzed, the role of the head of the nursing service in conflict management and ways to improve conflict management were determined. Conclusion. Conflict situations occur in any area of activity of a medical organization. When resolving conflict situations, both managers and subordinates need proven procedures for interaction in conflict. Correct and prompt conflict resolution will minimize the negative consequences of conflicts.