Moderating Effect of Technology Staff Competence on the Relationship between Scanning Technological Attributes and Custom Revenue Performance: A Case Study of Jomo Kenyatta International Airport

The study sought to establish the moderating effect of technology staff competence on the link between scanning technological attributes and custom revenue performance at Jomo Kenyatta International Airport. Data were gathered from 229 customs officers from Jomo Kenyatta International Airport using a questionnaire based on an explanatory research design. Hypotheses testing utilized linear regression, Hierarchical regression analysis and mod graphs. technology staff competence. The study found that Baggage scanning accuracy has a positive and significant effect on custom revenue performance, cargo scanning efficiency has a positive and significant effect on custom revenue performance, customs declaration scanning has a positive and significant effect on custom revenue performance, scanning technology integration has a positive and significant effect on custom revenue performance. The study also found that technology staff competence moderates the relationship between baggage scanning accuracy, cargo scanning efficiency, customs declaration scanning, scanning technology integration and custom revenue performance. The study suggested that the management should ensure that any problems that would lead to inefficiency and ineffectiveness of the scanning technology is attended to with urgency and that all staff dealing with scanning technology should be properly trained. The policy makers were also advised to make policies that will guide the management of JKIA customs department to effectively and efficiently use scanning technology in the scanning process. Keywords: Baggage Scanning Accuracy, Cargo Scanning Efficiency, Customs Declaration Scanning, Scanning Technology Integration, Custom Revenue Performance, Technology Staff Competence