“journalists are just employees”: Examining Journalistic Autonomy from an Audience Perspective

Autonomy is a fundamental requirement for the professional practice of journalism. However, while its role in ensuring well-informed audiences is widely acknowledged, the way in which audiences make sense of journalists’ autonomy remains unexplored. Similarly, the understanding of how audience perceptions of journalists’ autonomy, their attributed professionalism and authority, and the resulting impact on journalism practice remains incomplete. To address these gaps, this study conducts a qualitative analysis involving semi-structured interviews with 64 news users in Chile. Results show that journalists’ autonomy, from audiences’ view, is limited by labor forces and organizational influences. Journalists’ working conditions are perceived to be connected to high levels of editorial control, yielding a deficiency of autonomy that relegates journalists to a subservient role, compromising their professionalism, undermining their authority, and eroding the quality of the information they provide. Also, findings show that autonomy assumes a prominent role as a distinct form of authority when journalists diverge from conventional news norms, establishing a closer connection with their audience. Furthermore, independent journalists frequently garner recognition for their autonomy and credibility, attributed to their detachment from specific media outlets. The article delves into the implications of these findings for journalism studies and practice.