Trust and accountability in times of crisis

Abstract The COVID‐19 pandemic took place against the backdrop of growing political polarization and distrust in institutions. Did deficiencies in government performance further erode trust? Did citizens' ideology interfere with how they processed information on government performance? To investigate, we conducted a pre‐registered online experiment in Spain in November 2020. The treatment group was provided with information on the number of contact tracers in their region, a policy under the control of regional governments. We find that individuals greatly overestimate the number of contact tracers. When we provide the actual number, we find declines in trust in governments, willingness to fund public institutions, and COVID‐19 vaccine acceptance. We also find that individuals endogenously change their attribution of responsibilities when receiving the treatment. In regions where the regional and central governments are ruled by different parties, sympathizers of the regional incumbent react to the negative news on performance by attributing greater responsibility to the central government. We call this the ‘blame‐shifting effect’. In these regions, the negative information does not reduce voting intention for the regional incumbent government. These results suggest that political accountability may be particularly difficult in settings with high polarization and where areas of responsibility are not clearly delineated.