Intentional or Designed? The Impact of Stance Attribution on Cognitive Processing of Generative AI Service Failures
This study found that stance attribution explanations profoundly affect users' mental models of AI, which determine their responses to service failure.
Authors
- Yue Cheng (ORCID: https://orcid.org/0000-0001-9666-9136)
- Qiuhua Zhu (ORCID: https://orcid.org/0000-0002-3980-2823)
- Dong Lv (ORCID: https://orcid.org/0009-0004-4151-8372)
- Shukun Qin
- Rui Sun (ORCID: https://orcid.org/0000-0002-5394-0018)
- Jiajia Zuo (ORCID: https://orcid.org/0000-0003-4835-2059)
Institutions
- Tongji University (CN)
- Huaqiao University (CN)
- Shanghai Tongji Urban Planning and Design Institute (CN)
Publication Details
- Journal
- Brain Sciences
- Published
- 2024-10-17
- DOI
- https://doi.org/10.3390/brainsci14101032
- Citations
- 4
- Primary Topic
- Neural and Behavioral Psychology Studies
- Type
- article
- Field-Weighted Citation Impact
- 1.37