Exploring best practices in smart public library services: a survey

Purpose This paper aims to the integration of smart cities and technologies has had a profound impact on public library services globally. However, debates continue about how public libraries are incorporating smart technologies and tools, and what this means for their role in smart city development. This paper explores how public libraries are evolving to meet community needs by providing both physical and digital services. Design/methodology/approach The purpose of this study is to assess the role of public libraries in the smart cities and how they are aligning toward development of smart concepts, technologies, services such as contributions to smart city objectives, community impact, the digital divide, unique projects and readiness for future smart city advancements. So, the authors explored 11 public library systems of cities across the world implementing smart city projects. Findings The authors found that all the library systems offer extensive print and digital collections, sustainable buildings and a well-connected network of branches. They provide self-checkout services, makerspaces equipped with 3D printing and coding workshops and advanced recording and video editing technologies. Furthermore, these libraries function as community centers, serving diverse groups including children, women, the elderly and marginalized communities. They function as third spaces that foster lifelong learning and digital literacy. Originality/value Although smart cities face substantial debate regarding their features, tools and feasibility, public libraries have adapted and redefined their roles to become influential public institutions. They now play a crucial part in supporting vibrant and dynamic communities and neighborhoods within smart cities.