Experience-Sharing to Support Inclusive Travel for Blind and Partially Sighted People

This research aimed to understand the challenges blind and partially sighted people experience in tourism and the travel information they need to plan their travel experiences effectively. To this end, we designed a mixed-methods study consisting of semi-structured interviews and co-design workshops, which were conducted to identify the needs of BPS people and the barriers experienced due to a lack of access to such information. The findings provide insights into the information-seeking process and highlight the role of experience sharing in cultivating a sense of agency, contribution, and interdependence. This study also contributes an accessible tourism ecosystem map based on our findings to highlight the different sources of travel information and their potential role in supporting inclusive travel for BPS people. The findings have implications for research and tourism service design and serve as a tool to motivate research on technologies to support inclusive leisure travel for BPS people and to inform the design of inclusive tourism services.