Educational Use of <scp>AI</scp> Chatbot Responses: Exploring Situational Relevance in Higher Education

ABSTRACT This study investigates various types of situational relevance as assessed by students in the context of AI‐generated responses for educational purposes. Data were collected through interviews with four undergraduate students, and a qualitative research method was employed to analyze data. The findings reveal the specific roles of AI chatbots concerning students' tasks and types of situational relevance. The research highlights differences between system inefficiencies and students' coping behaviors in situational relevance types, providing implications for future research.

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Publication Details

Journal
Proceedings of the Association for Information Science and Technology
Published
2024-10-01
DOI
https://doi.org/10.1002/pra2.1144
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Educational Use of AI Chatbot Responses: Exploring Situational Relevance in Higher Education

Hong Bo Hyun, Luo Manman
Proceedings of the Association for Information Science and Technology
AI in Service Interactions
article

Educational Use of AI Chatbot Responses: Exploring Situational Relevance in Higher Education

Hong Bo Hyun, Luo Manman
article en

Abstract

ABSTRACT This study investigates various types of situational relevance as assessed by students in the context of AI‐generated responses for educational purposes. Data were collected through interviews with four undergraduate students, and a qualitative research method was employed to analyze data. The findings reveal the specific roles of AI chatbots concerning students' tasks and types of situational relevance. The research highlights differences between system inefficiencies and students' coping behaviors in situational relevance types, providing implications for future research.

Proceedings of the Association for Information Science and TechnologyVol. 61(1)
University of Wisconsin–Milwaukee (US)
Openalex Percentile: Top 84%
AI in Service Interactions
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