College Students' Metaphors for <scp>ChatGPT</scp>: An Exploratory Study
ABSTRACT The introduction of ChatGPT has sparked significant interest and presented both great opportunities and challenges to higher education. While more students are using ChatGPT, little is known about their mental models for and sensemaking of the system, including the metaphors they use to understand the system. In this exploratory study, we interviewed 25 students at three universities in the US during the summer of 2023 to identify the metaphors they use for ChatGPT. Through qualitative analysis of the interview transcripts, we found that participants commonly used metaphors to make sense of ChatGPT. They compared ChatGPT to humans and popular technologies or tools, with being the most frequently Google mentioned. These findings highlight the potential for metaphor‐based design and the development of AI literacy programs.
Authors
- Yan Zhang (ORCID: https://orcid.org/0000-0002-9360-5388)
- Jiaxin An (ORCID: https://orcid.org/0000-0003-2793-6469)
- Wonchan Choi (ORCID: https://orcid.org/0000-0001-6301-4969)
- Besiki Stvilia (ORCID: https://orcid.org/0000-0002-2428-6627)
- Hyerin Bak (ORCID: https://orcid.org/0000-0003-3264-0240)
Institutions
- Florida State University (US)
- University of Wisconsin–Milwaukee (US)
- The University of Texas at Austin (US)
Publication Details
- Journal
- Proceedings of the Association for Information Science and Technology
- Published
- 2024-10-01
- DOI
- https://doi.org/10.1002/pra2.1116
- Citations
- 1
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.35