Effect of Information Communication Technology (ICT) on Workers’ Service Delivery in Nigerian Television Authority Awka Nigeria

This paper study examines the Effect of ICT on workers’ service delivery in public organizations in Nigeria. The following issues were discussed to x-ray the impact of ICT on workers efficiency and effectiveness in the organization – the concept of workers performance, effects of ICT on new work practice in public sector, information communication technology and organizational productivity, challenges of adoption of ICT in organizational productivity, addressing the challenges of ICT in public sector and prospects of ICT in public services delivery. It is the position of the paper that ICTs present enormous opportunities to enhance the delivery of public service in the public sector as argued by the ICTs optimists. Today, ICTs usage in the public sector remains a key factor in enhancing public service delivery in the country. Development of ICTs have dramatically changed the way information is collected, stored, processed, disseminated and used, thus making it the most powerful tool for modernization and development. It was concluded that adoption and application of ICT on public service delivery in public service in Nigeria has tremendously influenced the modernization and modern work practice. The study recommended that public sector organizations should embrace the application of ICT in service delivery to be at par with the current global practice.