Evaluating the effectiveness of social workers as lead community care coordinators of a large integrated veteran affairs health care system in the Southeast region

A Veteran Affairs Health Care System (VAHCS) in the Southeast region implemented the Social Workers as Lead Community Care Coordinators (SWLCCC) program to prevent delays in care coordination for veterans admitted to community hospitals. This study examines community hospital care coordinators' perceptions and satisfaction levels with the SWLCCC program. An explanatory sequential mixed method research design was used. Surveys were analyzed using descriptive analysis and chi-square test of association and interviews were analyzed using thematic analysis. Results showed that care coordination assistance has improved since the veteran-centered social work-led program was implemented.