Implementing Industry-Inspired Quality Practices in Healthcare: A Study From the Pathology Department of the University Hospital Center of Tangier

In Morocco's public health sector, scientific research has produced only theoretical models of quality, with empirical studies sometimes producing practical recommendations. In contrast, benchmarks from the industrial sector demonstrate a much smoother and more effective implementation of a quality culture. This article considers practices inspired by the quality culture in the industrial sector, applying them in the Department of Pathological Anatomy and Cytology (ACP) of the University Hospital Center of Tangier (CHUT). The ACP department has demonstrated a strong commitment to fostering a dynamic quality culture in its professional activities, focusing on the advancement and regulation of pathology techniques to enhance procedures and deliver accurate diagnoses to patients. This approach could facilitate the implementation of quality systems management that would earn certification and/or accreditation. Our methodology applied the "Plan-Do-Check-Act" and "Standardize-Do-Check-Act" models to analyze the initial quality and compare this with the Join Commission International standards chosen by CHUT. We then planned the implementation of corrective actions for each deviation and verified the efficiency of the action plan, and finally maintained a dynamic cycle. There was an implementation score of 60% in two years, mainly starting with the development and implementation of risk analysis for all activities of laboratory development and the implementation of specific Key Performance Indicators KPI and specific methods to manage all human resources items.