Analysis of Extension Workers Satisfaction Levels on the Performance Extension Institutions: Study Case on Barru Regency, South Sulawesi Province, Indonesia

The study's aim is to analyze the satisfaction of extension workers with extension institutions for agricultural empowerment, specifically on the aspects of organizing extension development, increasing the resources of extension institutions and managing extension institutions. The research was conducted in Barru Regency, South Sulawesi Province, Indonesia, the largest beef cattle population in Indonesia; as a consequence, extension workers provided more service to the farmers. Data was collected from 44 extension workers by questionnaire, focus group discussion, and supporting data from several key informants through in-depth interviews. Importance–Performance Analysis (IPA) and Customer Satisfaction Index (CSI) are the analytical methods used. The IPA analysis showed that providing guidance following the needs of farmers, conducting coaching in the learning process, establishing partnerships, providing infrastructure, and facilitating the capacity building of extension workers are vital attributes and priorities to be improved. In addition, the results of the analysis of CSI satisfaction levels were 83.48%, in the range of 0.81–1.00. This value indicates the extension worker's satisfaction index in a very satisfied category. Extension workers in Barru Regency, South Sulawesi, Indonesia are very satisfied with the support from extension institutions. However, there is room for improvement, particularly in providing guidance tailored to farmers' needs, offering coaching, establishing partnerships, providing infrastructure, and facilitating capacity building for extension workers. These improvements are crucial to enhance the satisfaction of extension workers, which can subsequently boost farming productivity, income, and farmer empowerment.