Narratives from Staff at an LGBTQIA+ Shelter: Applying Ecological Systems Theory to a Homelessness Intervention in Cape Town, South Africa

Internationally, LGBTQIA+ people are at increased risk of homelessness and housing instability. Literature on this topic emerging from the Global South has been less prominent. This article explores LGBTQIA+ homelessness in Cape Town, South Africa. Cape Town is a unique local context, given the post-apartheid political landscape and prevalent negative attitudes towards LGBTQIA+ people in South Africa. Grounded in the ecological systems theory, this article explores staff perspectives about emergency shelter interventions with the population of LGBTQIA+ people experiencing homelessness. An international team of scholars coordinated this research effort to interview staff at an LGBTQIA+ focused shelter in Cape Town. Interview data were analysed using narrative analysis strategies. Results show that the shelter seeks to provide a safe and structured environment for LGBTQIA+ people who may have experienced family rejection, educational or economic challenges and mental health concerns. Researchers recommend that there be a shift in focus to macro socio-economic forces when considering LGBTQIA+ homelessness. Researchers also discuss the need for more robust social work training for staff of shelters who serve this vulnerable and resilient population.