Memolet: Reifying the Reuse of User-AI Conversational Memories

As users engage more frequently with AI conversational agents, conversations may exceed their “memory” capacity, leading to failures in correctly leveraging certain memories for tailored responses. However, in finding past memories that can be reused or referenced, users need to retrieve relevant information in various conversations and articulate to the AI their intention to reuse these memories. To support this process, we introduce Memolet, an interactive object that reifies memory reuse. Users can directly manipulate Memolet to specify which memories to reuse and how to use them. We developed a system demonstrating Memolet’s interaction across various memory reuse stages, including memory extraction, organization, prompt articulation, and generation refinement. We examine the system’s usefulness with an N=12 within-subject study and provide design implications for future systems that support user-AI conversational memory reusing.

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Publication Details

Published
2024-10-11
DOI
https://doi.org/10.1145/3654777.3676388
Citations
12
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
4.17
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article

Memolet: Reifying the Reuse of User-AI Conversational Memories

Jian Tao Zhao, Ryan Yen
12 citations
AI in Service Interactions
4.17
article

Memolet: Reifying the Reuse of User-AI Conversational Memories

Jian Tao Zhao, Ryan Yen
article en
12 citations

Abstract

As users engage more frequently with AI conversational agents, conversations may exceed their “memory” capacity, leading to failures in correctly leveraging certain memories for tailored responses. However, in finding past memories that can be reused or referenced, users need to retrieve relevant information in various conversations and articulate to the AI their intention to reuse these memories. To support this process, we introduce Memolet, an interactive object that reifies memory reuse. Users can directly manipulate Memolet to specify which memories to reuse and how to use them. We developed a system demonstrating Memolet’s interaction across various memory reuse stages, including memory extraction, organization, prompt articulation, and generation refinement. We examine the system’s usefulness with an N=12 within-subject study and provide design implications for future systems that support user-AI conversational memory reusing.

University of Waterloo (CA)
Openalex Percentile: Top 5%
AI in Service Interactions
4.17
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