Analysis of Conflict and Challenges in the Hospital Environment that Impact the Patient’s Exercise of Private Autonomy

Objective: This article aims to investigate conflict and the challenges present in the hospital environment, seeking to understand its possible impacts on the construction of the patient's private autonomy. Theoretical Framework: The theoretical framework is based on the idea that conflict is inherent to human relationships and, therefore, its elimination is not sought, but rather its transformation. Thus, a view of conflict is presented that goes beyond the traditional negative view, highlighting its positive potential, based mainly on the ideas of authors such as Morton Deutsch and John Nash. Method: Using the theoretical, legal-descriptive methodology, mediation will be presented as a potential method for dealing with conflicts between doctors and patients. Results and Discussion: The results obtained in the research are presented throughout the text, mainly through examples, which will also reinforce the understanding of the topic and its relevance, since this subject is valuable for raising reflections on how such conflicts can be dealt with cooperatively, ensuring greater respect for the self-determination of those involved. Research Implications: The research covers theoretical and practical contributions that can promote the application of mediation in the medical-hospital context, as a viable means of treating and resolving conflicts between doctors, patients and their families. The insertion of mediation in this environment seeks to create a more collaborative and humanized space, where the parties involved can dialogue in a transparent and respectful manner, with the objective of finding solutions that meet the interests of all, preserving both the rights of patients and the autonomy and responsibility of health professionals. Originality/Value: The work provides relevant data for thinking critically and reflexively about the most appropriate methods for treating and resolving conflicts between doctors and patients, in order to contribute to the preservation of the patient's private autonomy, especially in cases of decision-making in ongoing health treatments.