Understanding and Addressing Non-Payment of Housing Maintenance Fees in Klang Valley: Challenges and Solutions

Housing maintenance fees are essential to maintaining the standard and operation of residential communities. However, non-payment issues present serious problems to the Joint Management Body (JMB) and residents due to various issues related to maintenance are delaying to be solved. Thus, this study objectively assesses the role and relationship of JMB with the respondents toward residents’ commitment and support in making payments for housing maintenance. A quantitative approach through a survey questionnaire was distributed among 31 respondents of high-rise buildings in Klang Valley for a pilot study. Four (4) independent variables were involved: the role of JMB, the relationship between residents and JMB, facilities provided, and safety and security towards the dependent variable of resident’s commitment and support. The findings show that most respondents agree that any problems related to the housing unit should be consulted with JMB and residents should get permission from JMB before proceeding with any necessary action. This study is expected to benefit JMB and residents in ensuring a sustainable harmonious housing environment in the high-rise buildings and thus contribute to the achievement of SDG 11: Sustainable Cities and Communities.