Framework for Integrating Experiential Knowledge, Personal Constructs, and Knowledge Transfer toward Successful Construction Claims Management

Claims management (CM) in the construction industry is a crucial practice that relies on the effective utilization of professionals’ knowledge, experience, and personal constructs (PC). However, CM has become a formidable task for contractors due to presence of knowledge deficits of professionals in the industry. However, a dearth of literature and industry applications exists on the mechanisms that contractor organizations could adopt to application of integrated experiential knowledge (EK), PC and knowledge transfer (KT) approach toward the successful CM process. Qualitative approach which comprised an extensive literature review and detailed expert interview was followed. Manual content analysis was adopted as the analyzing tool. The study developed a framework indicating how EK, PC, and KT concepts can be applied to address the prevalent knowledge-related issues in CM process. The developed framework would maximize the potential of contractors in establishing claimed cost and time while ensuring a successful CM process.