Analysis of Factors Influencing Community Resilience during the (COVID)-19 Pandemic: A Case Study from China

Objectives: In this study, we explore the factors affecting community resilience during the COVID-19 pandemic. Methods: We adopted an extensive case study methodology and employed snowball sampling to select 10 typical interviewees for semi-structured interviews. Data collected were analyzed through reading, coding, thematic analysis, and classification to extract the key variables influencing community resilience implementation. Results: Organizational systems, volunteer engagements, and technological innovations play indispensable roles in enhancing urban community resilience. The organizational system emerges as the foundational framework underpinning the realization of community resilience. Proactive involvement in emergency volunteer services constitutes the actionable cornerstone for community resilience, effectively mitigating personnel shortages in community operations. Digital technologies emerge as pivotal enablers of technological prerequisites for community resilience, fostering seamless information dissemination among diverse stakeholders within the community. Conclusion: This study offers a compelling case study of a Chinese community's response to the COVID-19 pandemic. The investigation reveals that 3 pivotal mechanisms – organizational systems, volunteer engagements, and technological innovations –assume indispensable roles in bolstering urban community resilience. The experiential insights gleaned from China's response to major public health emergencies offer invaluable lessons for the advancement of community resilience initiatives worldwide.