Evaluating the Pros and Cons of Recommender Systems Explanations

Despite the growing interest in explainable AI in the RecSys community, the evaluation of explanations is still an open research topic. Typically, explanations are evaluated using offline metrics, with a case study, or through a user study. In my research, I will have a closer look at the evaluation of the effects of explanations on users. I investigate two possible factors that can impact the effects reported in recent publications, namely the explanation design and content as well as the users themselves. I further address the problem of determining promising explanations for an application scenario from a seemingly endless pool of options. Lastly, I propose a user study to close some of the research gaps established in the surveys and investigate how recommender systems explanations impact the understanding of users with different backgrounds.