How to close a telephone call in Chinese – A problem for foreigners

Abstract In this study, we examine why closing a telephone call in Chinese can trigger intercultural irritations for foreigners. We investigate such irritations by comparing ways in which learners and native speakers of Chinese end phone calls. We follow a tripartite research design anchored in speech acts and interaction. First, we administered Discourse Completion Tests (DCTs) to a group of advanced European learners of Chinese and a group of native speakers of Chinese, investigating how members of these groups close telephone calls. Second, we studied two corpora of telephone closing conversations, including a Chinese and an English as lingua franca corpus. Third, we considered whether the pragmatic differences observed through our DCTs reflect broader Chinese and Western conventions of telephone closing observed through our interactional corpora, and whether the behaviour of foreign speakers of Chinese may have been influenced by pragmatic transfer. Through the research outcomes we interpret the above-mentioned intercultural irritations.