Research on the Quality Evaluation of Drone Delivery Services under the Background of Digital Economy Transformation

With the transformation of digital economy in China, the demand for instant distribution is increasing. Intelligent and automated UAV distribution services will play an important role. Scientific evaluation of UAV (Unmanned Airborne Vehicle) distribution service quality will effectively promote its development and promote the transformation and upgrading of digital economy. At present, there is no mature evaluation method for UAV distribution service quality. On the basis of summarizing and analyzing the relevant achievements of logistics service quality evaluation, based on SERVQUAL (Service Quality) model and LSQ (Logistics Service Quality) model, combined with the actual situation of UAV distribution, this paper constructs the evaluation index system of UAV distribution service quality. The analytic hierarchy process (AHP) is used to determine the weight of each index. Questionnaire was used to investigate the customer's satisfaction with each index of UAV distribution service. The fuzzy comprehensive evaluation method is used to obtain the overall quality evaluation results. Finally, according to the evaluation results, some countermeasures and suggestions are put forward to improve the UAV distribution service, in order to promote the better development of UAV distribution service.