Automatic Enrollment in Patient Portal Systems Mitigates the Digital Divide in Healthcare: An Interrupted Time Series Analysis of an Autoenrollment Workflow Intervention
An organization-based workflow intervention that provided autoenrollment in patient portals via text message was associated with statistically significant mitigation of racial, ethnic, and language-based disparities in patient portal activation rates. Although promising, the autoenrollment intervention did not eliminate disparities in portal enrollment. More work must be done to close the digital divide in access to healthcare technology.
Authors
- Charles E. McCulloch (ORCID: https://orcid.org/0000-0002-1279-6179)
- Nicole Ling (ORCID: https://orcid.org/0000-0002-9555-9792)
- Aris Oates
- William Daniel Soulsby (ORCID: https://orcid.org/0000-0003-1873-3520)
- Leila Milanfar (ORCID: https://orcid.org/0009-0003-6872-8495)
- J. Patrick O'Brien
Institutions
- University of California, San Francisco (US)
Publication Details
- Journal
- Journal of Medical Systems
- Published
- 2024-10-08
- DOI
- https://doi.org/10.1007/s10916-024-02114-7
- Citations
- 1
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 0.85
Funders
- National Institutes of Health
- University of California, San Francisco
- National Center for Advancing Translational Sciences