Implementation of the Integrity Zone Program to Improve Indonesian Customs’ Anti-Corruption Culture: A Case Study of Denpasar Customs

This paper explores Indonesia’s Integrity Zone program’s effectiveness, identifies issues related to corruption and provides recommendations for enhancing the program’s impact. By the end of 2023, all Indonesian Customs offices had received a ‘corruption-free region’ predicate (certificate). This program is ubiquitous, with banners stating the slogan ‘Welcome, You Enter a Region Free From Corruption’ at almost every government agency entrance. The government, however, must be cautious in declaring the achievements of the Integrity Zone program to avoid potential issues related to intellectual corruption. This paper found that the issue of sustainability is also very important in this program, and can only be maintained if there is a change in the organisation’s basic underlying assumptions. Using Schein’s three levels of organisational culture theory, this research provides new knowledge about the effectiveness of the Indonesian government’s reformation program.