Analysis of implementation factors of management systems – case of the Republic of Croatia

Management systems can serve as a foundation for more efficient and effective organizational management. By certifying their management system, an organization demonstrates its commitment to excellence and focus on meeting interested parties’ requirements. However, certification is determined by the decision of the organization’s management, which can be influenced by various factors such as the organization’s size, the market in which it operates, market opportunities, availability of financial resources, the organization’s product portfolio, and more. Therefore, the aim of this research is to identify the factors that influence the management’s decision to initiate the certification process and certify the management system. The research was conducted on a sample of 320 business entities registered in the Republic of Croatia. The research instrument was a questionnaire, and the research results can be used to compare different countries in the Western Balkans region or European Union member states.