An Evaluation of the Experience and Challenges Faced in Online Learning by Undergraduate Students at the National Open University of Nigeria

This qualitative study aimed to evaluate the experiences and main obstacles faced by undergraduate students at the National Open University of Nigeria (NOUN) in the current online learning environment. Unstructured in-depth interviews were conducted to gather information from a selected sample of undergraduate students at NOUN. To overcome language barriers and encourage open communication, questions were asked in both Yoruba and English, and responses were accurately recorded in English. The transcription process involved preserving and compiling the recorded audio, while feedback from face-to-face interviews was collected using the “Rev voice recorder” app, which facilitated the direct ordering of interview transcripts. Thematic content analysis was utilized to analyze the responses and address the research questions. The results of the study indicated that despite the numerous benefits, NOUN undergraduate students still have negative views towards online education, which could affect the sustainability of the school. In addition to this, students face challenges such as inadequate power supply, poor internet connectivity, costly ICT resources, insufficient staffing, and low staff motivation in the online learning environment. The study’s recommendations for improving the NOUN programme included providing students with access to the university’s internet, ensuring good electrification, offering financial assistance for ICT equipment, increasing staff numbers, and providing training or retraining opportunities for current staff members. This study contributes to existing knowledge by highlighting the challenges faced by undergraduate NOUN students in online learning, underscoring potential implications for the institution’s future. Keywords: Learning experiences, National Open University of Nigeria (NOUN), online learning environment, undergraduate students