Evaluation of the Impact of the Internet of Things on Postal Service Efficiency in Slovakia

This paper investigates the impact of technological advancements, particularly the integration of the Internet of Things (IoT), on the efficiency and productivity of the postal service industry in Slovakia. By employing the Cobb–Douglas production function, we analyze the relationship between key inputs—capital and labor—and output for six major postal service providers: Slovak Post, Packeta, DHL Express, DPD, TNT Express, and GLS. Using data from 2017 to 2021, this study quantifies the elasticities of capital and labor to assess how IoT adoption influences operational performance. The regression analysis reveals significant variations in input contributions across companies, highlighting the diverse effects of IoT integration. Findings suggest that while some companies benefit more from capital investments in technology, others rely heavily on labor efficiency. These insights offer valuable implications for policymakers and industry stakeholders aiming to optimize resource allocation and enhance productivity through technological innovation.