Satisfaction Instruments for Nursing Teleconsultations in Reproductive and Sexual Health: an Integrative Review

Objective: To identify validated instruments for assessing user satisfaction with nursing teleconsultations in reproductive and sexual health. Theoretical Framework: Nursing teleconsultations in the field of reproductive and sexual health are already a reality. In this context, it is necessary to identify the satisfaction level of people assisted by such services to ensure the need for investments and implementations in healthcare services. Method: This is an integrative literature review based on the PRISMA methodology. The article search was conducted in the PubMED and LILACs databases and the Web of Science library. Inclusion criteria were original articles published in the last five years, in Portuguese, English, and Spanish. Duplicate articles were excluded. Results and Discussion: Two articles were identified that present satisfaction instruments for nursing teleconsultations in Reproductive and Sexual Health, both indexed in PUBMED. In addition to these, nine other articles present quantitative and qualitative processes for evaluating nursing teleconsultations. None of the instruments found were validated. Research Implications: A lack of validated instruments for assessing user satisfaction in nursing teleconsultations in general, including in RSH (Reproductive and Sexual Health), was identified. Originality/Value: This study contributes to the evidence of the need to develop validated instruments capable of diagnosing user satisfaction with nursing teleconsultations. Without such rigorous assessment, it is imprecise to collect satisfaction data that supports the use of technologies such as nursing teleconsultations.