Building teamwork in an uncertain environment: Study of the COVID19 patients' management by healthcare professionals at a university hospital during the health crisis

During the first health crisis linked to the COVID-19 pandemic, clinical departments had to change the way they usually operate to be able to take care of patients suffering from this new pathology. In the north of France, one hospital set up and opened new departments in empty unused premises and set up new clinical teams. This reorganization, set up in an extremely short space of time, required the implementation of a high level of person coordination and collective work at several levels. To understand this collective dimension of work, an exploratory study was carried out to: (i) characterize the design of this new work organizations, and (ii) identify the ways in which the new collective work could function.