Investigating the Impact of LMS Quality, Technical Support and Perceived Usefulness on Student Satisfaction in Saudi Universities

Educational technology, particularly Learning Management Systems (LMS), has seen significant growth in recent years. As LMS platforms have evolved rapidly, managing them effectively has become crucial for the success of online courses. Many institutions and organizations now focus on developing LMS solutions as part of their e-learning strategies. LMS platforms are used in various educational contexts, including campus-based, distance, classroom, online, traditional, modern, and massive open online courses. They integrate numerous technological tools to support and enhance each stage of the learning process. In this context, user satisfaction is often discussed as a critical measure of LMS success. This study examines the primary factors influencing user satisfaction and the overall impact of LMS usage. It examines how these factors relate to student satisfaction and assesses LMS effectiveness. Data was gathered using a questionnaire based on previous research. The findings reveal that all identified factors positively impact student satisfaction, suggesting that greater user satisfaction leads to improved benefits for students.