Older adults’ preferences in the utilization of digital health and social services: a qualitative analysis of responses to open-ended questions
Older adults' involvement in digital services' strategy development is crucial, emphasizing value co-creation and segmentation while avoiding value co-destruction. Segmenting users and understanding their needs aids in customizing services, improving healthcare provision. Further research should assess the impact of segmentation-based training and digital device provision on older adults' adoption of digital health and social services.
Authors
- Marja Harjumaa (ORCID: https://orcid.org/0000-0002-5919-5709)
- Paulus Torkki (ORCID: https://orcid.org/0000-0002-1127-4205)
- Anastasiya Verho
- Henna Härkönen (ORCID: https://orcid.org/0000-0001-6819-9392)
- Elina Laukka (ORCID: https://orcid.org/0000-0003-3959-8591)
- Miia Marika Jansson (ORCID: https://orcid.org/0000-0001-5815-0325)
- Susanna Martikainen (ORCID: https://orcid.org/0000-0003-4616-5751)
- Sanna Lakoma
- Paula Pennanen (ORCID: https://orcid.org/0009-0001-2451-1097)
- Suvi Hiltunen
- Riikka-Leena Leskelä
Institutions
- University of Helsinki (FI)
- Union University (US)
- University of Eastern Finland (FI)
- Oulu University Hospital (FI)
- Helsinki Institute of Physics (FI)
- VATT Institute for Economic Research (FI)
- Oulu University of Applied Sciences (FI)
- RMIT University (AU)
- University of Oulu (FI)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2024-10-04
- DOI
- https://doi.org/10.1186/s12913-024-11564-1
- Citations
- 24
- Primary Topic
- Technology Use by Older Adults
- Type
- article
- Field-Weighted Citation Impact
- 40.99
Funders
- Helsingin Yliopisto