AVALIAÇÃO E COMPARAÇÃO DE SITES INSTITUCIONAIS COM BASE NOS PADRÕES DE ACESSIBILIDADE WEB

According to the Brazilian Government Services and Information website (gov.br), "Digital Accessibility is the elimination of barriers on the Web. The concept assumes that websites and portals are designed so that all people can perceive, understand, navigate, and interact effectively with the pages." In other words, it is crucial to ensure that all users, regardless of their abilities, can interact with web resources. In this context, this study investigates the web accessibility of two institutional websites. The research adopts an exploratory approach, analyzing the application of WCAG standards and their impact on web accessibility and user experience. Using qualitative and inductive methods, manual and automated tests were conducted on two institutional websites to evaluate compliance with accessibility standards. The results showed that both sites need improvements to ensure better digital accessibility. It was highlighted that, although automated tests and manual verification are valid, a deeper investigation using real user testing is necessary to ensure that digital accessibility and inclusion are being effectively respected.