Health System and Absenteeism among Nurses in Oman: Root Cause Analysis

Objectives—This study aimed to investigate the factors contributing to increased absenteeism among nurses in primary healthcare institutions in Oman. Methods—A quantitative descriptive cross-sectional design included a structured written questionnaire that uses a quantitative self-repot technique was used. The study was conducted between January 2022 to November 2022 on a random selection of 300 nurses working in the primary and secondary healthcare institutions and regional hospitals in the Muscat governorate. Results—A total of 229 questionnaire were returned with a response rate of 76%. Almost 97% (222) participants were females, and 7 (3.1%) were males. Almost 51% of nurses were 25–34 years old. The respondents considered minor physical alignments, chronic medical conditions, and stress-related factors to be the predominant factors contributing to absenteeism among nurses. In addition, the coercive attitude of the leader, nurses whose performance was always criticized by the leader, and the nurse leader having inadequate support and guidance in performing patient care were considered important factors contributing to absenteeism. Conclusions—Nurses’ absenteeism is considered a threat to the quality of services provided for society at the primary healthcare level. The most common factors leading to increased absenteeism among nurses were found to be linked with demographic, leadership, and work characteristics. The most significant factors were considered to be within work characteristics, specifically the shortage of staff leading to workload, shift duties with limited flexibility, extra tasks, and absence of supportive policies. Additionally, leadership factors such as involvement, regular feedback, respect, and active listening to concerns were among the contributing factors to increased nursing absenteeism.