A FRAMEWORK TO IMPLEMENT EFFECTIVE, SUSTAINABLE HUMAN-CENTERED ARTIFICIAL INTELLIGENCE SOLUTIONS

Our history is filled with examples of humanity’s resilience and adaptability in the face of technology challenges. Artificial intelligence (AI) brings significant potential for organizations’ productivity improvement and societal advancement. But it also comes with challenges, such as the potential displacement of 300 million jobs and the risks to our democracies, universal values, and way of life. However, AI cannot replace all human skills. The European Union, U.S. White House, and the International Organization for Standardization/International Electrotechnical Commission are establishing new guidelines that help define our roles and responsibilities in governing the implementation of responsible AI solutions. Using this set of guidelines, this position paper lays the foundation for a practical framework at the specific intersection of AI and performance improvement (PI). The proposed framework provides actionable principles and process steps to blend AI as an integral part of PI interventions while ensuring that PI professionals anticipate the potential negative impact of AI.