Research of methods of modeling of mass service enterprise

Objective. The purpose of the study is to use artificial intelligence tools to optimize and model the automated organization of work at a mass service enterprise. Method. The research is based on the use of a Petri net as a modeling tool, as well as mathematical hardware that makes it possible to implement simulation models of subsystems and conduct additional research on GPSS artificial intelligence models. Result. To process the results of the modeling process, the Petri net modeling method was used and a network activity model graph was developed. The modeling process used with the Petri Net application allows such functions to be described more clearly. The principles of modeling systems based on the GPSS language and Petri nets are considered. Conclusion. It is advisable to use the language devices GPSS and SP, which provide information support for the activities of a mass service enterprise, modeling the structural organization and information flows.