Quality Control Analysis of Bath Soap Products With Quality Control Circle (QCC) Method At Alliance Consumer Products Indonesia Uses to Minimize Failed Products

PT Alliance Consumer Products Indonesia is an industrial company manufacturing personal health care, especially bath soap products. In the business world, quality is a very important factor in consumer purchasing interest. With many competitors in this business, PT Alliance Consumer Products Indonesia must always maintain and even improve the quality of its products. The problem that arises at PT Alliance Consumer Products Indonesia is that the quality of the products is often damaged beyond the company's quality standards. Therefore, research was conducted to evaluate the factors causing damage and implement repair strategies. This research uses the Quality Control Circle (QCC) method to analyze the cause and effect of each type of defect and seven tools. The research results show that there are three main types of defects, namely Blek Particles (152,312 pcs), Homogeneous (152,966 pcs), Dent Soap (165,251 pcs) which are influenced by human, machine, material and environmental factors. The results of calculating the percentage of the largest number of failures were for Dent Soap, namely 35%. Proposed improvements that need to be carried out include increasing supervision of workers, directing SOPs, especially on material processes (raw materials), and also the need to conduct training to hone the abilities of employees at the company.