A comparative study on the interface design of apartment management service mobile application : Focusing on the domestic apartment apps

Recently, among the O2O mobile application services, apartment management apps that provide convenience have been released. They are digital service apps for residents’ use; inquiry and payment of management fees, energy cost checks and non-face-to-face civil complaints are the main services provided by the apps. However, the usability or user experience of the service has not been studied yet. Thus, the purpose of this study is to present necessary improvements for U.I design for Aptner and Apti, the representative apartment app service in Korea. First of all, In the theoretical background, the concept and current status of apartment management apps and components of interface design were summarized. In addition, previous overseas studies that had been investigated were reviewed and organized, and evaluation factors that can be applied to apartment app U.I usability evaluation criteria were also derived. Second, in the analysis of the study subject, the component analysis of the interface visual design, the apartment management app questionnaire, and the usability evaluation task list were created. Third, in the research results, reasonable improvements were presented by comparing and analyzing usability evaluation factor items.