Comprehensive Review to Build a Smart Guide for the Government E-services in Oman

In the modern age, the idea of the E-government has attained a lot of attention due to its impactful benefits and advantages in achieving the significant goals of the country. The E-government systems play a vital role in facilitating the government’s duties and responsibilities along with the citizen’s interaction and participation. Despite the availabilities of the various studies on the E government, there is still a need to review the previous related literature and combine the issues emerging out of it such that an appropriate system is built incorporating the right blend of AI, social media, and public dissemination of the services. This type of guidance is required in many countries including Oman. The aim of this review is to provide the recent studies that have been done in similar areas focusing on providing the approach and the framework deployed to help build a model for Oman’s e-government systems endorsing social media in its delivery.