Emergency Department Patient Satisfaction Scores Are Lower for Patients Who Arrive During the Night Shift
Patients who presented to the ED during the night shift were less likely to be promoters than patients who arrived during the day shift. Assessments of patient satisfaction data should account for time of visit and other facility-related and operational characteristics.
Authors
- Frayda Kresch
- Tony Zitek (ORCID: https://orcid.org/0000-0002-4357-6611)
- Michael Shalaby (ORCID: https://orcid.org/0000-0001-8938-2698)
- David A. Farcy (ORCID: https://orcid.org/0000-0002-7188-8364)
- Adam Roitman
- Claudia Corbea
- Luis Puron
- T C Nunez
- Luke Weber
- D.H. Sherman
Institutions
- Florida International University (US)
- Mount Sinai Medical Center (US)
Publication Details
- Journal
- Western Journal of Emergency Medicine
- Published
- 2024-10-02
- DOI
- https://doi.org/10.5811/westjem.20326
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00